Client and Employee Surveys at fme
October 17, 2023 – In order to continuously improve the quality of its services and products and to be an attractive employer for its employees, fme conducts client and employee satisfaction surveys at regular intervals. The results are processed, analyzed and become the subject of annual management workshops.
Contact
If you would like more information about this topic, please call Nigel Whitehead at +1 475-329-2394, or email n.whitehead@fme-us.com
“As part of a strategy relaunch in 2013, we put client and employee satisfaction at the heart of our strategy. We firmly believe that the important metrics of revenue and profitability are functions of employee and client satisfaction,” explains Dirk Bode, CEO of fme.
Learn more about how our vision is aligned with our regular client and employee surveys in this video.
“In addition, we meet with the global management team once a year for a workshop. The individual survey results are categorized in advance by all workshop participants to evaluate whether there are recurring patterns for both positive and negative feedback and then prepared accordingly for the global workshop. We will then look at the most frequently mentioned topics, discuss where we see a need for action, jointly derive appropriate measures and determine who is responsible for completing the individual tasks,” adds Tina Lenitzki, Marketing Director at fme and responsible for the global client survey process.
These measures have already been implemented based on client and employee feedback
- Based on client feedback from last year on the topic of communication, the template for the project kick-off with clients was revised to ensure that there was a uniform consensus for the vision of the planned solution after the meeting.
- A year earlier, the video “fme – The Story Behind our Vision” was created as a post-workshop measure, explaining how the topic of client and employee surveys relates to our vision.
- Following up feedback on the topic of Technical Expertise, the training and certification budget for our staff was increased to stay aligned with the very high skill and competency requirements from our clients.
- In another year, an internal training on expectation management was created following the workshop to better customize our services to our clients.
About fme
Digitalization enables new ways of dealing with existing businesses and creates totally new
business models. We believe in the opportunities of digital transformation and love to help our clients worldwide maintain and create competitive businesses. Our devoted consultants optimize or challenge our clients’ business models through existing and new technologies and advise them on the necessary cultural change in their company. Cloud, Business Intelligence, Social Business Collaboration and Enterprise Content Management technologies, in combination with custom software development and the ability to operate our clients’ systems 24×7, help us to add value to our clients’ transformation process.
The industry focus lies on solutions for life sciences and industrial manufacturing. We design and implement proven best practice solutions leading to improved quality and compliance, enhanced competitiveness and secured future business. To this effect, we provide vendor independent consulting services. Our teams in Germany, the United States and Romania are experienced in managing global projects and also grant access to our cost-effective near-shore resources where advisable.