Platform Implementation & Technology Services

Experience and References Across All Platforms

Our experience across multiple ECM platforms along with our client references is unparalleled. With a focus on business outcomes and client satisfaction, we are committed to fully supporting our clients’ technical implementations. Our commitment is to invest in partner platform certifications and provide our teams with the highest level of training and project experience.

Integrations and Client Customization

While an increasing number of our partner platforms are capable of providing rich out of the box functionality, with flexible configuration options, sometimes customizations are necessary. We have a strong business process knowledge across the R&D and Quality domains and this allows us to work with your business users to minimize customization. If they are required we can create effective solutions that provide user satisfaction with minimized upgrade cost implication. We also have a good appreciation for the type of integrations you’ll likely need and how to leverage our partner APIs to deliver these successfully.

Training, Support and Beyond

From the point of hyper-care and into Application Management Support we will be there for you once the system is live. With our blended shore approach to support and our commitment to providing platform certification, we can offer cost-effective solutions for all aspects of your post go-live needs. We invest in both our clients’ success and also developing a deep knowledge of our partner platforms. This allows us to provide you with advance notice of new features and releases and the opportunity to determine how these fit into your future plans.

Contact

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Laurissa Primavera

Director of Sales fme US, LLC