The Time Has Come to Replace Documentum Webtop

The Time Has Come to Replace Documentum Webtop

In the world of Enterprise Content Management (ECM), OpenText Documentum has been a popular choice for organizations seeking a robust and scalable solution. Webtop has been the primary interface to leverage the power and flexibility of Documentum, and for many years it has served this purpose very well. However, technology advances and user expectations evolve. Just like our phones, it’s critical to reevaluate the tools we rely on to maintain productivity and efficiency. In this blog post, we will delve into the reasons why it’s time to replace OpenText Documentum Webtop and to explore alternative options that can better meet the needs of modern businesses.

Outdated user interface (UI)

Webtop was originally designed more than a decade ago, and its interface is highly reminiscent of that era. The design came from a “more-is-better” time, trying to incorporate every possible functionality into the UI, overloading the client with options that are not relevant for the majority of end users. The flow, usability and reactiveness of the client UI are outdated, not intuitive and “fun” to work with, and do not meet today’s expectations, making it difficult for users to effectively interact with the application. In an age where user experience is paramount, it’s crucial to take advantage of well planned, modern, and user-friendly interfaces that are targeted to support efficiency in the daily work.

Lack of mobile compatibility

In today’s mobile-first world, employees increasingly rely on smartphones and tablets to access information and collaborate on the go. Unfortunately, OpenText Documentum Webtop does not offer a seamless mobile experience. Its interface is not optimized for smaller screens, making it veritably unusable for mobile colleagues. By replacing Webtop with a mobile-friendly solution, organizations can provide device and location flexibility required by today’s environments and empower their workforce to access and contribute to their content from anywhere, at any time.

Limited collaboration capabilities

While one of the flagship capabilities of OpenText Documentum Webtop is locking documents to ensure sequential editing without overwriting previous versions, this approach limits the potential for real-time collaboration. As we all know, collaboration lies at the heart of efficient and effective content management. In today’s business world, it is common to share documents across teams and work in parallel to contribute, review and approve. This is extremely challenging using Webtop’s technology. Interfacing seamlessly with MS Office 365, allowing collaborative work in parallel and even simultaneously, is expected nowadays. Modern ECM clients offer these advanced collaboration features enabling seamless teamwork and boosting productivity.

Documentum Webtop’s integration challenges

As businesses grow and diversify their technology stack, integration becomes crucial for seamless workflows. OpenText Documentum Webtop’s integration capabilities are often complex and time-consuming. It lacks – nowadays common – out-of-the-box integrations with popular tools, making it difficult, and therefore expensive, to connect with other critical business applications. By transitioning to a more flexible ECM business application, organizations can benefit from predefined, seamless integrations with various systems, streamlining processes and increasing efficiency.

Limited scalability and maintainability

In today’s dynamic business landscape, scalability and easy maintenance are essential. OpenText Documentum Webtop’s architecture and design create several issues:

  • It is challenging to scale up or down to meet changing business needs.
  • Documentum Webtop’s implementation model only allows for a small level of configurations; the majority of application adjustments are made through customizations and code changes.
  • Implementing new releases or additional requirements can be a time consuming and expensive task.

According to OpenText, Documentum Webtop has reached an application stage where no further product enhancements are being provided – the focus is now merely on keeping the application framework running with modern, more secure, Java and browser versions. As organizations expand, through organic growth or acquisitions, or undergo digital transformations, they require an ECM business application that can easily adapt and grow alongside them, and that can be easily maintained. This capability is required to ensure scalability and future-proof their content management strategy.

Next steps: Going beyond Documentum Webtop

As the leading solution for many, many years, we should thank OpenText Documentum Webtop for the long and fruitful journey! It has certainly served us well, but it’s time to acknowledge that the time has come to explore modern alternatives. Today’s ECM business application options provide a modern user interface, mobile compatibility, advanced collaboration capabilities, seamless integrations, and high scalability and maintainability. With these features, businesses can unlock new possibilities for content management, boost productivity and efficiency, and stay ahead in today’s fast-paced digital world. It’s time to bid farewell to OpenText Documentum Webtop and embark on a new era of content management excellence.

To learn more about what options are available beyond Webtop to increase the accessibility and value of your content contact our fme team. As long-time Documentum partners, we have over 1,200 combined person-years experience and are also certified partners with today’s alternatives from OpenText, Veeva, Generis, and others. We’d love to help you get the most from your existing content library, and prepare your business to get the advantages in technology’s exciting future.

Ensuring a stable SaaS implementation: 3 things to consider

Ensuring a stable SaaS implementation: 3 things to consider

In this second blog on optimizing cloud-based software deployments in highly regulated industries such as Life Sciences, we consider the critical decisions linked to the rollout itself, as well as ongoing support, and the kinds of provisions that are too easily neglected.

Opting to deploy or switch to a SaaS-based software solution is a decision process all of its own, as discussed in a recent post by Alicia Whitney. But the considerations don’t stop with choosing the cloud route or a particular software provider. It’s just as important to make sure that related service and support requirements are addressed, particularly in a regulated industry such as Life Sciences.

Every SaaS solution has to be built on a strong foundation – certain standards must be met, and validation maintained – to ensure that business processes play out as they should, and that all associated data retains its integrity and dependability over time.

Here are three of the more critical decisions relating to the actual implementation and ongoing support:

1. The time & budget allowed for implementation of the cloud-based software

Although externally-hosted platforms and applications are generally much quicker to deploy than their on-premise equivalents, rollouts still take time because of the preparation work involved to move data across and check that everything is as it should be.

It can take a minimum of three months to switch on a cloud-based system, and potentially a lot longer for a large company with high volumes of data. That’s not least because of the data checks and cleanups required to ensure the new software delivers and can be relied upon.

As the old adage goes, if you feed garbage into a new system, you’ll get garbage out – however advanced the software might be. When preparing a migration to a new SaaS platform, it is critical to include an assessment of the existing data or content, and evaluate how much cleansing and enrichment needs to take place before that information can be confidently migrated to and used reliably within the new environment.

Someone will need to make this assessment and advise on the next steps, which is likely to mean engaging a qualified and suitably experienced independent third party. This will need to be someone who knows both the industry sector and its particular demands, as well as the source and target software platforms or systems involved.

It is far better to understand the need for this assessment ahead of time. Ignoring this process and reacting after the project starts often causes panic, delays the go-live, and ends up costing a lot more.

2. Who will advise on & provide the necessary support

As the subject matter expert or ‘system owner’, unless you appoint someone, internal or external, to look after support and release considerations, your company will be at the mercy of the software vendor’s schedule for next releases, feature updates, and you will need to manage and resolve any issues this fixed schedule might create. The software vendor may provide initial implementation and configuration advice, but the documentation for subsequent releases is intended for a wider audience of their entire customer base. It certainly won’t be tailored to the specific considerations and validation needs of your organization.

Although it is a positive that providers are continuously enhancing the functionality of their cloud-based platforms and applications, every update can present new configuration decisions which in turn may have a bearing on software validation and business process. These incremental releases can happen several times a year, each with possible implications for workflow or data functionalities. You may be able to choose which features you turn on as a new release is issued, but having someone outside of the vendor company who can assess what’s involved and help make a judgement call will be invaluable – especially for a small company that lacks this capability in house.

3. Service-level agreements (SLAs)/statements of work, and more

Not all third parties/vendor service partners are alike, so it’s important to research what you’ll be getting in the way of independent advice and support as you embrace a new cloud-based/SaaS solution.

Elements to consider when evaluating different service providers include:

  • Their relevant industry and associated business process knowledge (e.g. in Life Sciences, or other regulated sectors)
  • Their breadth of platform/software-related capabilities
  • The quality and granularity of their service-level agreements (SLAs) or statements of work

Ask, too, where the service provider’s capabilities, services begin and end – can they deal with the data assessment, preparation/enrichment, migration, and post-go-live support? And can they help you plan or refine your timeline and budget so that this is realistic?


It’s easy to be lulled into the belief that the cloud/SaaS option is the quicker, easier, smoother solution because the hardware, security, and scalability provisions in an externally-hosted solution are no longer your concern. And honestly this is often true. It is also true that long-term solution success can be attributed to equally valuable tasks of: upfront assessment and preparation, a smooth deployment and implementation, an effective content migration, and skilled platform maintenance. These are all elements fme helps pharma and biotech companies with every day. We’d love to help you as well.

To find out about our comprehensive SaaS consulting, implementation and support services, including fme PlatformAssist™, please contact us and we’ll schedule a time to discuss your specific requirements.

Key topics for Life Science companies considering SaaS solutions

Key topics for Life Science companies considering SaaS solutions

Even in highly-regulated industries like Life Sciences, accessing key systems via the cloud, on a software-as-a-service (SaaS) basis, is rapidly becoming the default as consumer-based habits around everyday application use extend to the workplace. But what are the key considerations, and how do you choose a provider? Here are 5 common topics to focus on.

Businesses used to view cloud-based software and data hosting, along with subscription-based delivery (e.g., Software-as-a-Service, or SaaS, delivery models) with considerable caution. Concerns about risk to business continuity in the case of network or data center downtime; fears of supplier lock-in or security breaches; and questions about long-term cost of ownership seemed to undermine the promise of simplified IT management; improved speed of deployment; and more flexible access to systems and data beyond the office.
Today, cloud and SaaS-based system delivery is not only proven; it is fast becoming the norm. And this extends to strictly-regulated industries too, including Life Sciences.

The technology has matured considerably; networks/connections and backup provision are altogether more robust; service provider offerings have become incredibly sophisticated to appeal to corporate buyers; and the pace of technology advancement has accelerated to the point that the alternative – buying software and running and managing it on premise – no longer makes business sense in the majority of use cases.

As digital-native generations enter the workforce, and as employees generally become familiar and comfortable with using the cloud to store photos and documents in their personal lives via their smartphones and other devices, the appetite for cloud-based application access is growing too. The perception of risk associated with externally-hosted applications has greatly decreased, especially as built-in cloud security becomes increasingly sophisticated.

Despite users’ increasing comfort level when it comes to relying on hosted solutions in their day-to-day lives, there are some important considerations when deciding to move a business process to a cloud/SaaS platform.

Below are some of the considerations for business functions when making decisions related to cloud-based SaaS deployment:

1. Integration options

Although there is a general belief that cloud-based software makes it easier to connect and exchange data between applications, this isn’t a given. While it is possible to connect platforms through application programming interface (API) calls (a message sent to a server asking for information), those applications may not have an intensive library of calls, depending on the level of development investment the supplier is willing to make. Additionally, there can be barriers to implementing integrations like sharing security protocols or opening firewall ports where multiple suppliers are required to coordinate/cooperate with each other to enable the requested functionality.

2. Validation

In regulated industries like Life Sciences, software must be shown to be reliable in delivering what’s expected and to support patient safety, product quality, and data integrity. That means conducting risk-based testing and compiling as well as maintaining documentation proving that the software functions as designed and required.

In a cloud-deployed SaaS context, many software providers will include access to their validation package, even if there is a modest associated fee to access the associated scripts and documentation. In this context, the challenge of cloud-SaaS is the software functionality is subject to regular updates throughout the year, with customers largely at their mercy. Each update will require an impact assessment to identify any changes that will need to be made to existing configurations, as well as understanding new configurations that the business may wish to implement. Along with these changes, some level of validation will be needed, which requires involvement from internal teams.

The advice here is to:

  • Refrain from too much customization. Stay close to the out-of-the-box functionality, wherever possible. Choosing the best fit initially will help considerably here.
  • Check out the validation provisions ahead of time to avoid resourcing issues later.

It’s worth looking into associated documentation and training, too, as this can help users get up and running quickly and confidently using the new software. Best-case scenarios can be within a couple of months compared to 12-18 months for an on-premise deployment.

3. The risk appetite of the relevant business function

With so much security and trust built into cloud/SaaS services now, decisions about whether to embrace externally-hosted/subscription-based software access comes down largely to the risk appetite of the given business function. Often, the advantages substantially outweigh any negatives–reduced reliance on internal IT help and support, and faster access to the latest technology features are among the bigger pluses of choosing the cloud/SaaS route. Again, it is vital to perform an assessment of the preferred SaaS provider. It’s also a good idea to check whether your peers are among their customers, as this will provide useful clues to the supplier’s credentials in your sector.

4. Licensing/pricing and scalability models

One of the great appeals of accessing software through a SaaS model is the ability to spread costs, and to scale capacity with the needs of the business. But it’s important to examine the overall cost of ownership over time. Be sure to check the terms and conditions around price increases and clauses related to scaled demand. Many SaaS models offer tiered pricing depending on the role, where a read-only account has a different cost compared to an account that can create and edit content. So be sure to plan for the number of users you will need as well as the specific roles each user would require.

5. Ongoing support

This is something we’ll cover in a separate blog, but it’s important to at least mention here the importance of assessing what is provided for in the way of post ‘go-live’ support. Also, what that might look like in reality if you actually have to use it (something you can’t know in advance).
Direct vendor support might be fairly rudimentary, but there may be a certified partner that can bridge any gaps and provide a more tailored service that fulfils the business’s requirements.

Learn more

To find out about fme’s comprehensive SaaS consulting, implementation and support services, including our platform-assist offering, please contact us and and we’ll schedule a time to discuss your specific requirements.

Challenges of managing and maintaining on-premise and cloud business applications

Challenges of managing and maintaining on-premise and cloud business applications

In today’s fast-paced digital world, businesses need to stay on top of their technology game. However, managing business applications can be a challenging task, especially for small and medium-sized businesses (SMBs) that have limited resources to maintain an in-house IT team for specialized business platforms. Below are some of the challenges, and how fme PlatformAssist™ provides the solution.

Challenge 1: Aligning business needs with vendor releases

With the introduction of cloud-native or SaaS applications, companies struggle to stay on top of vendor releases and effectively manage application updates that are pushed automatically. If you are “lucky” you have some flexibility to schedule based on your internal timelines, but that’s not always the case. However, it happens, someone needs to assess the impact of the updates to the business functionality and process, and someone needs to complete the validation. Unfortunately, it is not uncommon for team availability, experience, and knowledge to not be in sync with vendor schedules. Teams facing a large amount of other “Priority 1” items risk overlooking important considerations for the rollout of the new release or are unable to realize its full potential as they juggle and prioritize critical deadlines. We’ve seen many over-burdened businesses miss out on important improvements.

This is where external support like fme’s PlatformAssist™ can help. Our team is experienced in reviewing and assessing releases for impact, and are able to scale up to implement the update as the releases are published. We identify the musts and maybes (in Veeva lingo – auto-on and auto-off) and hold them side-by-side to business functionalities to clarify impact to current process and functionalities. We then highlight valuable improvements that can provide clear benefits. Next, we help with any resulting configuration and (validation) documentation updates and make sure the release update process runs smoothly and turns into a “non-event”.

Challenge 2: Keeping pace with your evolving business

While being buried in day-to-day business and vendor release management it is easy to forget about evolving business needs. As a business uses their business applications every day, it is expected that they will find areas for improvement and enhancement. Whether there are flows and pages that can be streamlined to the actual use, or additional documents and processes that should be included, your team will make improvement requests which will need to be properly captured and followed up on. When we’ve started working with many clients, we could see the capturing process working, but a majority of improvement requests get eternally deprioritized or forgotten over time. This leads to frustrations between IT and the business team.

fme’s PlatformAssist™ addresses this gap and the management of the backlog of requests. We can assess each request, identify the technical impact and necessary implementation steps and efforts, prioritize them based on business input, and align them to releases on the business roadmap. This can all then be coordinated with upcoming vendor releases and other platform maintenance activities. From technical solution design, to implementation, rollout and (validation) documentation, we make sure that each business application release is treated as a mini project and gets proper attention. With this organized approach, the business benefits from the continuous improvement of the application, and the team is able to work more effectively and efficiently.

Challenge 3: Day-to-day business issues

Besides planned release and application updates happening multiple times per year, every company has unplanned IT application issues and needs every day. Some are caused by the system, and a few may or may not be caused by the users. Either way, they still need to be corrected so the team can get back to doing their jobs to make the company successful. In most SMB firms, the IT team supports a wide range of technology across multiple integration points. The team has to juggle conflicting priorities as their focus shifts from business applications to other important tasks on their plate. In a perfect world, everyone would be trained on every solution and understand how they all work together. The reality is somewhat different. We frequently work with very talented teams where:

  • Older solutions on legacy platforms are maintained by long-time staff who carry the major knowledge of the application. Newer staff aren’t as familiar with the details or unique configurations.
  • Newer solutions have been added that the entire team is not sufficiently familiar with yet. Many companies opt for ‘train-the-trainer’ onboarding programs, but then struggle to make time to disseminate the knowledge to the full team.
  • Integration points between applications require additional knowledge to ensure they work together, and not all workflows, configurations and integrations are documented in line with ‘the way things actually work.’
  • Important team members have left the organization, leaving a substantial gap in institutional knowledge.

Neither SMB nor enterprise firms have the IT budget they need to have enough experts on-staff to eliminate all of these challenges. These issues inevitably combine to create frustrating situations where resolutions are delayed because immediate challenges fall outside the “sweet spot” of the available support team members.

In a growing business with modern solutions, these types of delays happen more frequently than they need to. An essential question to ask is “Is the quality of your support services provided by your internal team living up to yours and the business’ expectations?” It should not be asked critically, but with the goal of ensuring that the business needs of the company are being met effectively and economically. You should be able to leverage your technology to help achieve your business goals, not be crippled by it as you struggle to maintain and increase the ROI of your investment.

With many of our clients, fme helps fill the knowledge gap with our PlatformAssist™ services. We provide an experienced team of experts to address their day-to-day business challenges in an efficient process that scales as needs require. Many of our clients take advantage of this service after new solutions go live and they are still in the onboarding cycle. This allows the team to complete their training in the new platform while having solution support available to solve more complex challenges.

From our experience, bringing in flexible, external specialist support allows for better control of costs and support outcomes, and allows internal teams to refocus on critical tasks beyond the standard support issues, direct business questions, and required daily administrative tasks. Our global team is trained across a wide-variety of business application platforms, and can support your business 24×7 with existing Documentum and Sparta Trackwise applications, as well as with Cloud-native applications such as Generis CARA, Veeva Vault and Sparta TWD.

fme PlatformAssist™ is scalable and agile

Every company goes through the above challenges, and must face them in a way that aligns with their business goals and limitations. Tailoring our services to our clients’ needs is our top priority. Our offerings are modular, and components such as release and demand management can be added or removed as needed. We understand that needs might vary between platforms and clients, but also might fluctuate within the course of a year depending on vendor releases or critical business activities. Together with our clients we keep a close eye on current versus upcoming needs, and scale our team size up and down as needed to accommodate the specific skillsets and resource needs expected for upcoming activities. Clients appreciate our agility and flexibility, our long-term client relationships are proof of that.

Learn more about fme PlatformAssist™

Do you have full control over the post-implementation activities for your business applications? Is the business happy and satisfied with the support that they are receiving? Not just for immediate issues, but also for processing releases and backlog items? fme’s PlatformAssist™ can help. Our team will be happy to review your current processes, platforms and challenges with you and identify potential areas where we can help you work more effectively, efficiently and economically.

Contact us today to learn more about fme’s PlatformAssist™. It’s a cost-effective solution to manage modern IT challenges with the business factor in mind.

OpenText Extended ECM: Put your content into business context

OpenText Extended ECM: Put your content into business context

OpenText Extended ECM (Enterprise Content Management) is a software solution that enables organizations to effectively manage their enterprise content across various channels and platforms. It allows businesses to streamline content creation, collaboration, and distribution to drive efficiency and productivity while mitigating compliance risks at the same time. Read on to learn more about the value of OpenText Extended ECM and how it can benefit your organization.

Improved Content Collaboration

Do your users struggle when they work on shared documents across different teams and different enterprise applications? Is it a challenge to make sure that everyone is looking at the latest version and making their editions in the right place? One of the most significant benefits of OpenText Extended ECM is that it improves content collaboration across teams and departments and most of all across different enterprise applications. No matter where users are located or what their primary document application is, they can contribute their part within their business context and collaborate seamlessly with other involved parties. Extended ECM offers robust version control and audit trail capabilities, ensuring that all changes to content are tracked, and nothing is lost or forgotten, mitigating compliance risks caused by incorrect content usage.

Seamless Integration

Wherever users are primarily working within an ERP such as SAP, a CRM such as Microsoft Dynamics, or an HR system such as SuccessFactors, and regardless of their role within the overall business process, OpenText Extended ECM is designed to integrate seamlessly across all their enterprise applications. Users can take full advantage of OpenText’s content management capabilities within the UI that they are used to. All integration happens in the background without the user having to take action or be aware that it is happening. OpenText Extended ECM also integrates with additional third-party systems like the Office365 platform, making it an ideal choice for businesses with diverse content management needs.

Enhanced Efficiencies, Compliance and Security

Without central content management there is a high risk of:

  • Duplicated content across multiple enterprise applications
  • Incorrect document versions being used
  • Inefficiencies caused by recreating content that already exists in another place
  • Access violations by sharing content outside the intended audience

All of these can quickly become critical issues, and will always impact your quality, compliance, timelines and budget.

By keeping all content stored at one central location, while at the same time allowing the content to be accessible within enterprise applications, OpenText Extended ECM mitigates the above risks and increases overall efficiency and productivity. Users can more easily find the information they need, and granular access control will make sure that content stays safe and secure at the same time. Users will be able to access the right content at the right time at the right place – within their business context.


There are many ways to apply the power and control that OpenText Extended ECM provides. It is a powerful solution that aligns your content with your business goals to leverage improved collaboration, seamless integration, centralized content management, and enhanced compliance and security capabilities. Our team of experienced OpenText consultants can help you identify the most effective path to enable OpenText Extended ECM to help your business supercharge your efficiency and productivity across the business processes that drive your unique enterprise.

Contact us to schedule a demo of what OpenText Extended ECM can do for you.

About the Author

Graduating in 2003 from Braunschweig, Germany with a Master’s Degree in „Computer Science in Economics“, Manuela directly joined fme AG as an Associate Consultant. She primarily worked with Java and Documentum development projects. Over the years she developed to the role of a Senior Consultant for Documentum and Deputy Business Manager for the Munich department. In 2010 Manuela moved to Connecticut USA to join the newly formed fme US as Senior Consultant providing Documentum and migration services primarily for the Life Sciences industry. Currently she is the Business Unit Director Technical Services and Deputy of Operations overlooking the Delivery team servicing the customer projects.

Digital transformation is about more than technology

Digital transformation is about more than technology

Applying Life Sciences best practices for business success

Today, competitive life sciences companies are looking to transform their everyday operational processes. Through strategic use of modern technology, their goal and absolute requirement to stay competitive is to manage workloads more efficiently and consistently for better business outcomes. In these complex businesses, it’s critical to approach this transformation from both the technology perspective as well as the holistic business perspective. This holistic view can make a profound difference to project outcomes, delivering the most business impact and ROI on technology investments.

Twelve years of experience working with clients on exactly this potential has provided fme consultants with a unique ability to help here. We understand the business processes and know first-hand how all the technology fits together to provide optimal workflows and solutions. Our experience goes beyond immediate critical areas like Regulatory Affairs, and extends across different business units to amplify the value of complex data, documents, and information.

Here’s a brief overview of one of our typical engagements. Read the information below and contact us for more details, and to discuss your current challenges.

Long term relationships for long term success

We first connected with one of our long-term clients over a decade ago. As a successful international pharmaceutical firm, they had many divisions and business units integrated through a complex network of systems, servers and silos that shared, shuffled and sorted a plethora of data and documents around the globe. The scope of our initial technical engagement was to maintain servers and associated processes, which we were able to provide quite well.

As we worked together on this first engagement, the fme team was able to get a deeper understanding of the content, tasks, goals, and strategies that were being used across different business units. Our goal wasn’t myopically focused on deploying systems, or even the larger task of integrating them and migrating data from legacy environments. Based on our extensive industry experience, we took a holistic view, discerning how those systems could be used more efficiently. We saw how their information was being applied throughout the company, and presented a range of opportunities to streamline and simplify the way those tasks were being completed day to day. Our client was overwhelmed with our initiative, and opened up several more projects. In one instance, we were able to reconfigure a system so users around the world can log onto a controlled environment and fill out the relevant training information in just a few minutes, without any to-ing and fro-ing of queries. Processes that once took 30 minutes or more per request can now be completed via self-service in a fraction of that time.

With successes like these, our relationship quickly expanded and evolved with many additional business units. We’ve been able to improve in areas ranging from the generation of reports and overviews, and the digitalization of manual processes, to the reinvention of training and associated administration, and much more. In another recent project, we analyzed business processes and assessed the scope for digital transformation using the Microsoft Power Platform, including the central recording of data around business documentation and training. Our peak projects there have seen us field 15-20 technical consultants globally, plus two on the business side, providing a seamless interface between the business departments and the technical teams.

Today, we continue to be a prominent digital partner, continuing to help streamline daily activities as well as plan and execute larger long-term initiatives.

fme is the company you love to work with

The reason clients like this love to work with fme is our unique experience and insights from successful digital transformations in a wide range of companies and industries. In addition, the rapport we build with our clients is pivotal. We’re open, approachable, and visible to the business and technical teams we work with, and they feel comfortable talking to us. The client team knows that if they are under-resourced/have particular knowledge gaps, we’re ready to step in. Where required, we can take over as a project lead or manager too, overseeing the interconnections between different processes and the scope for higher-level thinking.

We have a broad spectrum of knowledge, and can always find the answer to a challenge even if that resolution if outside of the current project. We’re specialists not just in system implementation and content migration, but also in how to transport legacy processes to a new digital set-up, where workloads can be refined and optimized. Our engagements span quality management, standard operating procedure (SOP) management, regulated/submissions documents, clinical trial administration, and training SOPs, and more.

If you’re struggling to progress your own digital transformation ambitions, why not have a coffee with us and we can talk through the various ways we might be able to help?

For more information, please complete this contact form and we’ll schedule a time to discuss your specific requirements.